Dispatching and Scheduling Services:
Service Call Intake:
Emergency Response Coordination:
Emergency Response Coordination:
Answering incoming phone calls, emails, and online requests from customers, gathering initial details about their plumbing issues.
Emergency Response Coordination:
Emergency Response Coordination:
Emergency Response Coordination:
Prioritizing and rapidly dispatching plumbers for urgent and emergency service calls (e.g., burst pipes, major leaks, no hot water).
Scheduling Appointments:
Emergency Response Coordination:
Scheduling Appointments:
Booking and confirming service appointments with customers, taking into account plumber availability, geographical location, and job urgency.
Route Optimization:
Route Optimization:
Scheduling Appointments:
Planning efficient routes for plumbers to minimize travel time, reduce fuel costs, and maximize the number of jobs completed per day. This often involves using specialized dispatch software.
Job Assignment:
Route Optimization:
Job Assignment:
Assigning the right plumber to the right job based on their skill set (e.g., drain cleaning, water heater repair, commercial plumbing), current location, and workload.
24/7 Support
Route Optimization:
Job Assignment:
Emergency Response, that's why we offer 24/7 support to our customers. Keeping customers informed about their plumber's estimated time of arrival (ETA), any delays, or changes to the schedule.